At Nationwide we believe in treating people fairly, which is why we explain our products as clearly as possible: how they work and how much they cost as well as their benefits. Our products regularly top the best-buy tables and receive leading awards from industry experts. With no shareholders to please, we can and do put our members’ needs first.

Our core products – mortgages, savings, consumer lending and insurance – all performed well over the year. We saw strong growth in our current accounts and credit cards, and our market share of new current accounts is estimated at 9.4%.

We have continued to expand and enhance our product portfolio to meet diverse and changing needs while still remaining focused on lending responsibly and minimising environmental impacts.

Read more about how we work to ensure a fair deal for our members.