Making a complaint

First class service is what you expect and what we aim to provide.

We have very high standards but we are the first to admit that sometimes we make a mistake. If this happens please tell us straight away and give us the chance to put things right.

The first step is for us to understand your complaint. You can tell us in any of the following ways:

• by visiting one of our branches
• by calling us on 08457 30 20 10*
• international number: +44 1793 656789*

* If your query is with one of Nationwide's subsidiaries or Nationwide Credit Card, please refer to these contact details.

Please do not use any other form of e-mail to send this information, it is not 100% secure and should not be used to send confidential information.

These pages show the steps in our complaints procedure. At every stage we promise to listen and to do everything we can to resolve your complaint.

Tim Hughes - Head of Group Customer Experience