Internet Banking Operating Normally

Internet Site Operating Normally

Online service update - statement download fault in Internet Explorer 7 (06/06/2008)

IE 7 users are experiencing a problem when trying to download a copy of their statement, when clicking 'download' on the security status bar displayed it takes you back to the sign on page, ending your Internet Banking session.

If you experience this fault you need to:

• go to Tools and then Internet Options in IE 7
• click on the "Security" tab
• locate "Downloads" – "automatic prompting for file downloads" and "file downloads"
• select "Enable" for both these options

This will enable your statement to be downloaded.

This problem is being investigated and we hope to have a resolution soon. We apologise for any inconvenience this may cause.