FAQs
These are our most frequently asked questions
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You may be eligible for a debit card upgrade if your account is well conducted. However, there are also circumstances where we would not be able to consider upgrading, which include:
- if you are under age 18
- your existing account has been open for less than 7 months
- you have applied for an upgrade within the last 4 months
- your account has recently been overdrawn without authorisation
- other Nationwide products you hold have been in arrears
- your account has not been used in the last 3 months
- loan, mortgage, or credit card you hold with other providers have been in arrears
- you are currently bankrupt or subject to an Individual Voluntary Arrangement (IVA)
If none of these circumstances apply to you, you may be eligible for an upgrade. Please visit your local branch. -
- sign on to the Internet Bank
- select your FlexAccount (current account)
- select Overdraft from the menu on the left hand side of the screen
- your authorised overdraft limit will be shown under the heading Available Limit
- to request a change to your limit please follow the on-screen instructions under the heading Change limit. Please note if you have reached the maximum overdraft limit Nationwide can provide, you will be given the option to reduce your limit under this heading
We will tell you straight away if we have accepted your request and for what amount. In some circumstances we may need to consider the request further which can take up to 48 hours.
Alternatively, you can ring our Customer Service Centre on 08457 30 20 10 or contact your local branch. It is important to get prior agreement to an overdraft, to avoid higher interest and charges. -
Yes you can.
To apply for a joint FlexAccount please Sign On to the Internet Bank and choose Apply Online from the menu at the top of the page, then select FlexAccount and follow the on screen instructions. You can also apply for a joint account at your local branch.
You can also add an additional account holder on to your current account by visiting your local branch. -
There are 3 areas to be considered when thinking about cheque clearing:
- i) clearing for interest - when we start paying you interest on any cheque you deposit with us
ii) clearing for withdrawal - when you are allowed to withdraw against any cheque you deposit with us
iii) clearing for certainty - when you can be certain we will not debit from your account any cheque which is returned unpaid without your permission (unless you are a knowing party to fraud).For FlexAccount customers with "cash card only" and "cheque book and cash card only" accounts
Day cheque deposited Interest paid from: Withdrawals allowed from: Certainty from: Monday Wednesday Friday Following Tuesday Tuesday Thursday Monday Following Wednesday Wednesday Friday Tuesday Following Thursday Thursday Monday Wednesday Following Friday Friday Tuesday Thursday One week Monday Saturday Tuesday Friday One week Tuesday Sunday Wednesday Friday One week Tuesday
For all other FlexAccount customers
Day cheque deposited Interest paid from: Withdrawals allowed from: Certainty from: Monday Wednesday Thursday Following Tuesday Tuesday Thursday Friday Following Wednesday Wednesday Friday Monday Following Thursday Thursday Monday Tuesday Following Friday Friday Tuesday Wednesday One week Monday Saturday Tuesday Thursday One week Tuesday Sunday Wednesday Thursday One week Tuesday *For withdrawals and certainty, if a cheque is paid in to the account on a Saturday, Sunday or Bank Holiday then the day of deposit will be the next working day.
Although the Society will allow you to withdraw against cheques as shown above, this does not mean that the cheque has cleared for certainty. Cheques can be returned unpaid before certainty and if so, will be debited from your account.
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Cash machines
As long as you have enough in your account you can withdraw up to £300 in any one day.
Branch
You can withdraw up to £500 per day at your local branch, as long as you have the funds in your account or an authorised overdraft. If you require more than £500, please give your branch a minimum of 48 hours notice (requests may take up to 72 hours - we recommend checking with your branch in advance). For Cash withdrawals over £500 you will need to present one piece of ID (either your passport or driving licence (with paper counterpart)).
Post Office
You can withdraw up to £300 in cash at any Post Office branch by presenting your card. -
Interest earned is paid annually on 31 December.
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If you have Card Protection, contact the company immediately and they will arrange the cancellation of all your cards. Otherwise, call us immediately on 08457 30 20 10, or speak to an advisor at any Nationwide branch.
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Bill Payments
If you are making a Bill Payment today you need cleared funds in your account before you carry out the payment. If you are setting up a bill payment for a future date, you need cleared funds in your account by 5.00pm on the day the payment is sent.Standing orders
If you have a standing order set up, you need cleared funds in your account by 5.00pm on the day the payment is sent.Cheques
If you have money going out of your account to cover a cheque you have written, you should make sure you have cleared funds in your account before midnight on the working day before the payment is due. If the payment is due on a Monday, the cleared funds must be in your account by 10.00pm on the Sunday. You can also find out more details about when cheques you are paying in to your account clear with our cheque processing calculator.Direct Debits
If you have a direct debit set up, you need cleared funds in your account before midnight on the working day before the payment is due. If the payment is due on a Monday, the cleared funds must be in your account by 10.00pm on the Sunday.