Treating Customers Fairly
At Nationwide we're pleased to support www.tcfinfo.co.uk, a website designed to offer intermediaries practical, user-friendly guidance on the FSA principle of treating customers fairly (TCF).
TCF Info provides free-of-charge plain English guidance and downloadable templates/ checklists on TCF, including:
- an overview of TCF – including What is TCF, Deadlines and progress monitoring and an at-a-glance TCF Principles Checklist
- a Tips and tools area containing further checklists, log sheets, letter templates and more, all of which you can download for free and adapt for business or training purposes. Key areas covered include:
- a range of mortgage-related TCF case studies - highlighting practices to promote or avoid to help ensure you treat your customers fairly
TCF Info's free quarterly e-newsletter will keep you updated on TCF developments relevant to the mortgage industry and TCF Info website content updates, while the section News, hot topics and events offers a round-up of current and recent news stories, providing links to relevant websites and key TCF events.
December 2008 – final deadline for embedding TCF in your business
Remember: the FSA requires all firms to be able to show that TCF is fully embedded in their businesses by the end of December 2008 – in other words that you are consistently treating your customers fairly.
To find out how TCF Info can help you meet the final deadline go to www.tcfinfo.co.uk.
Please note: by clicking on the links within this page you are leaving the Nationwide website. Nationwide are not responsible for the content of the information on third party websites.
