Welcome to Nationwide
Following the Portman and Nationwide merger last year, work has been underway to bring the two companies together. Those of you that have been saving with Portman will be contacted over the next few months to let you know about changes to your accounts.
You may not receive your letter for a while as we have spread the changes over the next few months to enable us to provide you with a good level of service during this period of transition.
For those of you that received letters in February and whose accounts have recently been moved over to Nationwide systems, you will now have the ability to view your accounts online. If you already have another account with Nationwide and you are registered for Internet Banking, you don't need to do anything; you will automatically be able to view your new account. If you haven't already registered with our Internet Banking service and your account has recently moved over to Nationwide systems you can now register to view your accounts online.
If you haven't received anything from us yet, don't worry, your letter will be with you in due course and will provide you with all the information you will need. If you do have any further questions you will be given a number to contact us on which will direct you to a specialised team to assist you with your query.
In the meantime, if you'd like to look at details of Nationwide Savings products then please visit the savings pages.
If you would like to review your savings options then you may want to make use of our Navigator tool to help you make a decision around the best product for you. Please go to www.nationwide.co.uk/savings/ and select our Navigator option.
Q&As
Account Details
Will my account number/sort code change?
Yes, after the account has moved, you will be given a new account number/sort code. You will be informed of this the next time you make a transaction on the account.
How do I find out where my local branch is?
Please use our branch finder.
What number should I call to enquire about my account?
You can continue to call our Bournemouth call centre on 0845 60 90 600 for information about all your former Portman accounts (whether they have been transferred or not).
Online - Self Service
How do I utilise Self Service?
Self Service will be available ONLY once your account has moved to the Nationwide system. If you'd like to register to use your passbook in one of our self service (Fast Cash) machines, simply visit your local branch and they'll be happy to arrange this for you.
Alternatively, once you have your new account number, you can register online by visiting www.nationwide.co.uk.
Why do I have to wait for my account to be moved to be able to use Self Service?
Self service is not supported on former Portman accounts. Once your account has been moved to Nationwide's computer system you will be able to make full use of our Self Service facilities.
Will I be able to see my new accounts online?
Yes, but you will need to register for Nationwide's Internet Banking service to view your account.
Will I be able to register for Nationwide's Internet Banking service with my existing Portman number?
No. When the accounts are transferred to our computer system they will be assigned a new Nationwide account number. You will then be able to register for Internet Banking with Nationwide.
What will I be able to do online?
You will be able to see an account balance and an account statement from the date your account is moved to the Nationwide system. For more information about Internet Banking please visit www.nationwide.co.uk/internet_banking/default.htm.
Payments - Direct Debits and Standing Orders
What happens to my outgoing payments?
Outgoing payments are not supported by Nationwide savings accounts so you will need to make alternative arrangements. If you require specific details on outgoing payments you may have on your former Portman account please contact the Bournemouth contact centre on 0845 60 90 600 and they will be happy to assist you.
What Nationwide accounts offer standing orders, Direct Debits and internal transfers?
The Nationwide current account - FlexAccount - will support these payments. For more information on the FlexAccount please visit www.nationwide.co.uk/current_account/default.htm.
