Latest scams

Impersonation scams

Criminals may call you impersonating the police. They may claim they need your assistance with an ‘undercover investigation’. The aim of the scam is to scare you and trick you into parting with your money.

As it’s an ‘undercover investigation’, you’ll be told not to tell anyone especially Nationwide staff about the phone call. They’ll even tell you to lie to Nationwide staff if you get asked what the money is for.​

Nationwide, the Police or any other genuine organisations will never ask for your card and PIN or ask you to withdraw money or buy items on their behalf.​

Parcel delivery scams

Be vigilant of criminals looking to defraud you.

Criminals are posing as parcel delivery companies and urging you to pay a settlement fee before they deliver a parcel.​

​Before clicking any links or sharing personal information, be sure to contact the delivery provider directly using a known email or phone number to verify the request.

Safe account scams

Criminals will phone you out the blue, pretending to be from a genuine organisation like your building society or bank, the police, or the Financial Conduct Authority.

They convince you that your money is at risk, and you need to move it to a ‘safe’ account straight away. When you do, you realise you can’t access it, and your money is gone.

Don’t allow yourself to be rushed into a decision. Genuine organisations will never ask you to move your money to a safe account.

We've also provided extra education on the potential 'coronavirus twists' to the common scams below:

Purchase scams

Criminals will advertise goods such as face masks, anti-bacterial gel and vaccines.​

They ask for a payment directly to their account, however once they receive your money, they disappear and you never get what you paid for. You may also be asked to share a one-time code that you receive whilst making a purchase online, never share this code with anyone, only a criminal will ask for this.

Always purchase goods through a reputable website or app.

Investment scams

Criminals may get in touch to try and sell you investments in response to the coronavirus outbreak, claiming you'll see fantastic returns when in fact the investment doesn’t exist and you’ll lose your money. 

Genuine investment companies don't cold call potential investors. 

You can read more about investment scams in our latest article.

Refund overpayment scams

Criminals impersonate trusted organisations to do a refund overpayment scam.

They call you telling you there's problems with your computer/internet and to fix it they need remote access.​

Don't give remote access to anyone calling unexpectedly whilst using your online bank.

Money Mules scams

You might see what looks like a genuine advert offering a chance to earn easy cash in these difficult times by moving money through your bank account.

It’s actually a trick to get you to transfer funds earned through criminal activity.

Don't accept any job offers that ask you to do this.

Courier scams

Criminals may contact you offering to do your shopping whilst you’re in isolation.

They trick you into handing over your card and PIN. They might also ask you to withdraw a large sum of money. 

Stay alert! Never give your card and PIN to a complete stranger.

Advanced fee scams

Criminals may use coronavirus  as a way of tricking you into believing you are due compensation like with your travel insurance, but in order to receive it, you have to pay some money upfront.

They may also trick you into paying in advance for a loan. 

Stay alert! If it sounds too good to be true, it probably is.

Vaccine scams

Fraudsters are exploiting coronavirus to pose as the NHS claiming that people are eligible to receive a coronavirus vaccine and tricking people into sharing personal or financial information. 

Ignore any suspicious messages on vaccine offers which asks for your personal or financial information.

The coronavirus vaccine is free and the NHS will never ask for such details.

Rogue Trader scams​

Criminals may knock on your door offering to install ‘ventilation systems’ or to help ‘safeguard your house against coronavirus’.

Don’t get work done by someone who knocks on your door without any notice.

If you need some work done in your house, take your time, do your research, and get quotes from various businesses before making any commitment.

Romance scams

Criminals will build an online relationship with you to gain your trust. Then they may start asking for money for coronavirus related medical fees but will eventually disappear with your money.

Keep your conversations inside dating apps or websites.

Never send money or handle it for someone you haven't met in person.

Be aware that some criminals are exploiting coronavirus to trick people into sharing personal or financial information via phishing emails and cold calls.​

Check we've got your mobile number, so we can alert you to recent scams, and reach you if we notice unusual activity on your accounts.
​If a criminal convinces you to make a bank transfer, it can be difficult or impossible to recover your money.​

We're committed to helping you stay safe from fraud

Criminals plan carefully and use sophisticated methods to catch you off guard.
With the right information we can help you protect yourself and your money. Lets fight fraud. Together.

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Remember, we'll never ask you to: 

- disclose security details, like your PIN, generated card reader code or one time code over the phone

- log directly into the Internet Bank via a link in an email, text or social media message

- transfer your money to a safe account

- use, re-enable or re-sync your card reader over the phone

- update your details directly from a link in an email or text

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And we'll always: 

- include the last four digits of your card number if we email, text or message you querying a suspicious transaction on your card

Concerned you're a victim of fraud or a scam?

Call 0800 055 6622 (UK)
+44 1793 65 67 89 (Abroad)

Available 24 hours

Credit card fraud enquiries

Call 0800 055 6622 (UK)
+44 2476 43 89 97 (Abroad)

Available 24 hours

Report it

Help us stop fraud. Report suspicious emails, texts and messages by emailing:

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Take Five to Stop Fraud

Nationwide supports the industry awareness campaign Take Five. They offers straight-forward and impartial advice to help everyone in the UK protect themselves against financial fraud.

Visit the Take Five website