What should I do if I’ve forgotten my PIN?

You can request a PIN reminder if you want to keep the same one. Or you can request a brand new PIN. Either way, your PIN will arrive by post in 3-5 working days.


If your PIN is locked, contactless won't work until you have used your new PIN. Using a cash machine, or making a chip and PIN purchase will do the trick.

Request a PIN reminder in the Internet Bank

  1. Log in to the Internet Bank using your memorable data and passnumber.
  2. Go to the ‘View accounts’ tab at the top of the page.
  3. Select the relevant account.
  4. From the left hand menu, choose ‘Other account services’.
  5. From the Account services menu, choose ‘Request a PIN reminder’.
  6. Enter the last 8 digits of your 16 digit card number.
  7. Click ‘Request PIN’.
  8. We'll send you a PIN reminder to your registered address within 3-5 working days.
Log into the Internet Bank

Request a new PIN over the phone

  1. Make sure you have your account details or customer number to hand.
  2. Give us a call on 0800 30 20 11 (between 8am - 8pm).
  3. Choose the "Current account, Internet Banking and credit cards" option.
  4. We'll send you a new PIN to your registered address within 3-5 working days.

In the meantime

While you're waiting for your PIN, we can help you withdraw cash, make a payment or change your details in branch. Remember to bring some ID with you.

Find your nearest branch