If you normally use our branches to manage your finances, you may be having trouble getting your money right now – especially if you’re in self-isolation, or your local branch is closed.
If you don't feel confident using our Internet Bank or Banking app, or you're worried about someone else, there's another solution.
We can agree for a trusted family member or friend to take out or pay in money on your behalf. It’s called a Third Party Mandate, and it’s a temporary measure that you can cancel at any time. It's just one of the services we offer to give you a little peace of mind through challenging times.
To find out more, call your local branch. Don’t worry if your local branch is closed at the moment, we’ll redirect you to the nearest one that's open. When you call, we'll let you know what to do next, and tell you about financial limits.
It's very important that you only give a Third Party Mandate to someone you trust. You need to be sure that they will keep your money safe and act in your best interests as you'll be trusting them to make transactions on your behalf, which you will be responsible for. Please note, the trusted family member or friend will need to visit the branch in person to set up the mandate. At the moment, our branches are only open from 10am to 2pm on week days.