If you’re used to doing most of your banking in branch, this page should help. We’ll cover all the other options available to you, from accessing cash to paying bills.

We’ll also explain how you can set up third party access, so that a close friend or family member can help you manage your money.

Contacting us

We’re asking all our members to avoid coming into branch unless it’s really necessary. If the only option is to come into branch, we’ll let you know.

You can:

  • Contact us on Facebook or Twitter
  • Send us a message in the Internet Bank (please use this option only if you want to discuss your account)

You’ll need to be registered for online banking to message us in the Internet Bank.


Register for online banking

Registering to manage your money online is the easiest way to do your banking, wherever you are – but especially if you’re self-isolating.

Both our Internet Bank and Banking app are available 24-hours a day and use state-of-the-art encryption technology to keep your information secure.

And once you're set up for one, you're all set to use the other too.

From the Internet Bank and Banking app you can quickly:


  • Make payments and transfers
  • Set up or cancel standing orders and Direct Debits
  • Check your statements
  • Apply for new accounts and other products
  • Send large payments by CHAPS (Internet Bank only)
  • Send money overseas (Internet Bank only)
  • Send us a direct message (Internet Bank only)

Register for online banking

Peace of mind when banking online: Our digital banking promise

We know moving to online banking can raise concerns around security. We hope our digital banking promise can bring some reassurance:


  1. We'll refund any money taken from your account without your authorisation through our Banking app or Internet Bank
  2. We'll monitor & protect your account 24/7 with the latest technology
  3. We'll provide you with education on how to stay safe including top tips and information on the latest fraud and scam trends

Access your money without coming into branch

If you need to withdraw cash, you can do this without coming into branch by:


  • using ATMs
  • requesting cashback at most supermarkets and convenience shops.

You’ll need your debit or credit card and PIN to withdraw cash this way. Please note, there will be fees for withdrawing cash using your credit card.

If you’ve forgotten your PIN, find out how to request a new one.

If you need to request a new card, please get in touch.

You can withdraw up to £500 a day from your current account from any cash machine. FlexOne members can withdraw up to £300 a day.

You can withdraw up to £300 a day from any cash machine using a credit card.

Find your nearest cash machine

If you need to withdraw more than £500 in one day you’ll need to visit a branch with your ID. Please call your branch in advance. They may need to order in the cash ready for your withdrawal.

Find the phone number for your branch with our branch finder


Move money from your savings to your current account

Transferring money from one Nationwide account to another is easy to do online via the Internet Bank or Banking app.

Find out how to move money between your accounts online


Pay bills and other people

If you usually come into branch to pay your bills, the best alternative is to pay them online. It’s easy to do both through the internet bank and the banking app, and highly secure.

Find out how to make payments online
Find out how to manage standing orders online

Discover more ways to make payments and transfers


Pay your credit card bill

You can pay your credit card online in our Internet Bank or Banking app. It’s quick, and secure. You can even set up a Direct Debit so you never need to worry about missing a payment again.

Ways to pay your credit card bill


Pay money in

Cheques

Cash

You’ll need to visit us in branch to pay in cash. Any amount can be paid in using the cash machines, or at the counter.

Find your nearest branch


Help accessing your money

If you normally use our branches to manage your finances, you may be having trouble getting your money right now – especially if you’re in self-isolation, or your local branch is closed.

If you don't feel confident using our Internet Bank or Banking app, or you're worried about someone else, there's another solution.

We can agree for a trusted family member or friend to take out or pay in money on your behalf. It’s called a Third Party Mandate, and it’s a temporary measure that you can cancel at any time. It's just one of the services we offer to give you a little peace of mind through challenging times.

To find out more, call your local branch

Don’t worry if your local branch is closed at the moment, we’ll redirect you to the nearest one that's open. When you call, we'll let you know what to do next, and tell you about financial limits.

It's very important that you only give a Third Party Mandate to someone you trust. You need to be sure that they will keep your money safe and act in your best interests as you'll be trusting them to make transactions on your behalf, which you will be responsible for.

Please note, the trusted family member or friend will need to visit the branch in person to set up the mandate.

At the moment, our branches are only open from 10am to 2pm on weekdays.


Ask for a payment holiday or early access to your savings

These are online forms, you do not need to be registered to use them.


Update your details

You can update your details in the Internet Bank or Banking app.

If you do not have one already, you’ll need to request a card reader.


Coronavirus (COVID-19) help and support

We’re here to help if you have any worries regarding coronavirus whether it’s money, managing your accounts, getting to branch or fraud.

Things you can only do in branch

  • Passport cash or cheque deposits and withdrawals
  • Register a bereavement
  • Withdraw a cheque if you do not have an account cheque book
  • Deposit a cheque for over £2,000 if there is no cash machine outside the branch
  • Register a new Power of Attorney (POA)
  • Set up or transact on a third party mandate
  • Replace a lost or stolen passbook

If you must come into branch

We understand that for some people, and some things, a trip to branch is unavoidable. Most of our branches will remain open during lockdown at the following times:


  • 10am to 2pm, Monday to Friday

We ask that you’re mindful of the Public Health England advice to keep your distance from each other and from our colleagues when you visit a branch. It’s not an easy thing to do, but it makes a big difference. And please don’t be offended if we ask you to step back or even wait outside if the branch is busy.

Some of our branches have had to close while our employees self-isolate.

Please check the branch finder before you make your trip.


Early opening times

We’re no longer able to open early for our older members and those at higher risk. We need to follow the government guidelines to keep everyone safe.

We’re encouraging everyone to use our online services wherever possible. That way we can serve those who need us most in branch.