A mortgage payment break is a 3 month break from paying your full mortgage payments.

You can apply to either:

  • take a full break from making your monthly mortgage payments, or
  • make reduced payments.

Mortgage payment breaks will be available until 31 October 2020.

If you’ve already had 3 months of support and you need longer, you can apply for another 3 month mortgage payment break.

If you’ve already had 6 months of support, you can’t apply for another mortgage payment break.

Find out what you can do after your payment break ends

Note: Before you take a mortgage payment break, think carefully about all your options. See the full range of options on our Home Support Hub

The impact of taking mortgage payment break

Future payments

If you’re thinking about a mortgage payment break, it’s important to understand that interest will continue to build  at your usual interest rate during the payment break.

This means that the total amount of interest you’ll pay over the term of your mortgage will go up, increasing the overall cost of your mortgage.

As a result, your monthly payments at the end of the break will be higher.

Your credit rating

Although a mortgage payment break won’t affect your credit rating, lenders may look at other information (for example, information provided by you, or bank account information) when they decide whether to lend to you in the future.

What you can't do during payment break

  • Change your mortgage by adding or removing someone
  • Alter the length of your mortgage term, unless you are in the last month of your payment break
  • Change the way you repay your mortgage
  • Let out your property during the payment break

Note: It will cost you more in the long term if you take a mortgage payment break. If you’re still able to make your mortgage payments, then you should continue to do

Apply for a mortgage payment break

Before you apply, you must have consent from everyone named on the mortgage. 

To help you complete the application, please have information about your income and outgoings to hand.

Online

Applying online is the quickest way to apply for a mortgage payment break.

Apply online

Over the phone

If you need to speak to someone urgently, you can call us.


Please bear in mind, our lines are really busy at the moment, so hold times are much longer than we’d like.

Monday to Friday, 8am to 6pm
Saturday 9am to 12 noon

0800 464 30 40


After your payment break ends

We’ll send a letter to you before your payments are due to restart. It will confirm the start month and the amount of your new payment.

There are a 3 options for what to do next.

Pay your new monthly payments

If you normally pay by Direct Debit, you don’t need to do anything. We’ll collect your new payment amount.

If you cancelled your Direct Debit, you’ll need to set it up again. Remember, this usually takes 2 weeks, so make sure you give yourself enough time before your next payment date.

Set up a Direct Debit

If you already pay by standing order, you’ll need to ask your bank or building society to update your standing order’s payment amount.

Pay more than your new monthly payment

If your financial situation has improved, you could pay back the payments you’ve missed to minimise the effect on your monthly payments. This means you’ll pay less interest long term, but it will impact your overpayment allowance on your mortgage. Any Early Repayment Charges (ERCs) you get as a result of making up missed payments will be refunded.

If you were making overpayments before taking a payment break, you’ll need to set them up again.

Find out how to set up an overpayment

If you've already had 6 months of payment support

You can’t apply for another payment break. We will send you a letter to let you know when your payment break is coming to an end, and what you can do next.

Help is available if you still aren’t able to make your payments. The first step to working out a payment plan is to tell us more detail about your financial situation. 

Online

The quickest way to share your information with us is by filling out our form online.

We will then call you to talk you though your options.

Complete our income and expenditure form (This link will open in a new window)

Over the phone

If you need to speak to someone urgently, you can call us.


Please bear in mind, our lines are really busy at the moment, so hold times are much longer than we’d like.

Monday to Friday, 8am to 6pm
Saturday 9am to 12 noon

0800 464 30 40


Cancelling a mortgage payment break

If you’re on a mortgage payment break and wish to cancel it, please contact our team.

Over the phone

Please bear in mind, our lines are really busy at the moment, so hold times are much longer than we’d like.

Monday to Friday, 9am to 5pm.
UK: 03457 30 20 11


Other Nationwide mortgage providers

More advice on mortgage payment breaks