Codes by text message - logging in

For added security, we have introduced one-time codes that we text to your mobile as part of logging you into the Internet Bank.


  • Are 6 digits long - 3 numbers and 3 letters.
  • Are one-time use.
  • Expire after 10 minutes.

Never share your code with anyone else and call us as soon as possible if anyone asks for it.

Internet Bank login changes

Internet Bank login changes

If you haven’t received a code

You can request the code to be re-sent up to 3 times.

Check your mobile phone signal

If unsuccessful, you can use your card reader to log in or contact us if you're still struggling.

For smart phone users in areas of poor signal - check if your network provider supports WiFi calling/assist which can improve the chances of receiving a text message.

Check the mobile number we have for you

You can log in to the Internet Bank using your card reader then change your details by selecting:

  1. Manage my details and settings; then
  2. Change my phone number.

Text messages in the UK are free

Some network providers might charge for receiving abroad. Please check with your network provider.

Unfortunately, we can't send codes to landline or international mobile numbers.

If you can’t receive codes by text message

  • Download our Banking app - ​you can log in using your passnumber, fingerprint or facial recognition.
  • Debit card customers can log in with a card reader.

Alternatively, please contact us to discuss your login options.

Codes that you haven’t asked for

Codes will be received immediately at the time you request them.

If you receive a code you weren’t expecting, consider if your number may be used on a joint account,​ children’s accounts or where you have Power of Attorney.

If you suspect there has been fraudulent activity on your account, please alert us immediately.

For further information or help accessing your accounts online

Give us a call or visit us in branch and we’ll get things sorted. You'll need your account details to hand.

Call us on:

0800 464 30 60 (UK)
+44 1793 65 67 89 (Abroad)
Or visit us in branch

Useful information

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