Identity fraud

Having your identity stolen isn't just costly in time and money, it can also lead to much more. If you believe you've been a victim of identity theft, call us immediately.

Protect your identity

Identity theft can lead to fraud that can have a direct impact on your personal finances and could also make it difficult for you to obtain loans, credit cards or a mortgage until the matter is resolved. Fraudsters can use your identity details to:

  • Open bank accounts
  • Obtain credit cards, loans and state benefits
  • Order goods in your name
  • Take over your existing accounts
  • Take out mobile phone contracts
  • Obtain genuine documents like, passports and driving licences in your name.

Keep your personal information secure

Remember, protecting your devices makes it much harder for fraudsters to access your information


  • Keep documents, cards and cheque books in a secure place. Never share or give out your personal details e.g. account number, PIN, password, card reader passcode or one-time code to anyone by phone, email or in person.
  • Regularly get a copy of your credit report from credit reference agencies such as Experian, Equifax or TransUnion.
  • Safely store or shred anything containing financial details, like statements or receipts. If possible, opt for online statements. Report any lost or stolen cards, passbooks or cheque books immediately.
  • Take care using social networking sites. Popular sites are targeted to harvest personal financial details so don't share unnecessary personal details.
  • If you move home, ensure you redirect your mail to your new address.
  • Check your balance and monthly statements regularly. If you spot any unusual transactions, contact us immediately.

Do you think you’ve been a victim of a scam?

If you suspect fraudsters might have access to your money, call us straight away.

Current account fraud enquiries

0800 055 66 22 (UK)
+44 1793 65 67 89 (Abroad)

24 hours a day, 7 days a week

Credit card fraud enquiries

0800 055 66 22 (UK)
+44 2476 43 89 97 (Abroad)

24 hours a day, 7 days a week

Report suspicious messages

Help us stop fraud. If you receive a text or email you're not sure about, forward it or send a screenshot to

Although we don't respond to every email, we review all messages sent to this mailbox and use this information to help stop financial crime.

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