How to change your email address

You can change your email address online:

  1. Log in to your Internet Bank
  2. Select the Manage my details & settings tab at the top of the page
  3. Select View or change my personal details
  4. Select Change under My email address
  5. Update your details and click Update email to submit your changes

If you don't bank online

We can help you change your email address over the phone or you can speak to us in branch, call us on:

03457 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

7 days a week: 8am - 8pm

Update your details for insurance and investment products

You'll need to contact your policy provider(s) directly in order to change your details.

Changing your details held for insurance and investment products.

If your insurance is connected to your Nationwide FlexAccount or FlexPlus, your contact details will automatically be updated when you change the details on your current account.

Investments through Nationwide are provided by Cofunds and Legal & General.

Changing your details held for insurance and investment products.

For a change of business, club, charity or society details

You must come into branch to update the name of your business, club, charity or society. We must see the originals of the following supporting documents – we can’t accept photocopies or certified copies.

Clubs and societies

  • The club or society constitution and/or rules, or
  • a letterhead confirming the club or society name, or
  • a letter confirming purpose of the club or society.

Registered charities

  • The official document from the Charity Commission quoting the registered charity number.
  • If the charity is a limited company, we also need the Certificate of Incorporation.


  • The Companies House document.