FlexAccount travel insurance has changed as a result of the coronavirus pandemic.
You're no longer covered for cancelling your trip due to COVID-19 or a pandemic, before you travel, unless it is for medical reasons. This applies to all trips booked, or new accounts opened, on or after 1 January 2021.
For full details on these changes, make sure you read the Summary of Changes document. This forms part of your policy.
If you bought a travel insurance upgrade and haven't been able to use it due to the coronavirus, you may be able to get a refund.
For more information about travel insurance during coronavirus, including information about refunds for upgrades, read our travel and coronavirus information page.