Automated customer text alerts and voice calls

Automated customer contact

As part of our commitment to prevent fraud, if we spot an unusual transaction a block may be placed on your card. We will then contact you using our automated service to confirm if the transaction(s) are genuine. This is a quick and easy way to either confirm fraud or remove the block from your card.

There are two ways in which our automated service may contact you:

  • Text alert
  • Voice call