Members first

  1. You have a voice we want to hear

    Your needs shape our products and services, and your feedback and suggestions help us understand what matters most to you. Member Voice is a way to make sure we hear your voice.

  2. We share our profits with our members

    We've launched the Nationwide Fairer Share payment to reward those members who choose to have their main bank account with us, as well as having eligible savings or a mortgage with us. 

  3. Member-only products

    We have a range of products we keep just for our members. They include savings accounts, credit cards and loans.

  4. Our new mortgage deal promise 

    Existing mortgage members can switch to a new mortgage deal with rates as good as, or better than, those available to new customers remortgaging to us.

  5. Our Savings Promises

    We have 7 promises to make things fairer for our members. For example, we promise we won't offer 'brand new customer only' savings accounts.  

  6. Stay up to date with our savings accounts 

    Sign up to SavingsWatch and we’ll let you know whenever we change our rates or bring out a new savings account.

  7. Our Branch Promise

    We have over 600 branches up and down the UK. And we have promised to keep every one open until at least the start of 2028.  

  8. Our Scam Checker Service

    Members who bank with us can use our Scam Checker Service if they’re ever unsure about a payment they are about to make from their current account. 

  9. Vote at our AGM

    Our members can vote at our Annual General Meetings (AGM). You can also attend the meeting if you want to. It’s held online.  


What makes you a member

You're a Nationwide member if you have any of these products:

The following products do not make you a member:

  • Personal loan
  • Credit card
  • Investments
  • Business savings account if you are a company, charity or trustee
  • Products from our subsidiaries (such as The Mortgage Works)

Why we're different

We are not a bank, built to make money for shareholders. We are a major banking provider and, uniquely amongst our banking peers, a mutual, owned by and run for the benefit of our members – our banking, savings and mortgage customers*.

There’s no-one else quite like us. We are:

  1. The only major banking provider that doesn’t have to answer to shareholders – we’re built to put our members first.

  2. The only major banking provider that shares its profits with its members.

We are committed to giving 1% of our pre-tax profits to charity every year

Most of that money funds the Nationwide Fairer Futures programme which is designed to reach across generations to help those who have been dealt an unfair hand.

Partnering with those charities enables us to have the greatest possible impact on three of the biggest issues we see in society today.