FlexPlus travel insurance with UKI

If you need to claim, you should continue to do this with UKI until we move you to Aviva Insurance Limited.

You can make and check on outstanding claims using the UKI online portal.

To register on the portal, you'll need your current account details. For joint account holders, you'll need to register separately and use the address and personal data on your current account.

If you would prefer to call, you can find a number on their portal.

All FlexPlus current account holders, their partners and dependent children, so long as the person is aged under 70. For anyone aged 70 or over, you'll need to buy an age upgrade.

You're covered whether you travel together or independently.

Your partner is the person the account holder lives with at their home address. You should be in a relationship, whether married or living together, regardless of gender.

A dependent child is any child, including a legally adopted, fostered or stepchild, of the account holder. To be covered, they must be all of the following:

• under 18, or under 24 if in full-time education, on the start date of the trip
• living with the account holder or their other parent, and
• not married or in a civil partnership.

Before you travel, it’s important to make sure you have the upgrades you need to cover your trip.

You can purchase upgrades from UKI, up until your cover with them ends and we move you to Aviva.

If you buy an upgrade with UKI, it will expire when your cover with them ends. The cost will be pro rated, meaning you won’t pay the full cost of an annual upgrade.

To help show how this works, here are a couple of examples.

You can purchase upgrades from the UKI online portal.

Some travel providers need proof of your travel insurance cover.

You can download this from the UKI online portal.

To register on the portal, you'll need your current account details. For joint account holders, you'll need to register separately and use the address and personal data on your current account.

If you would prefer to call, you can find a number on the portal.

If a family member stops living at your address, they won't be covered any more. If they are only away temporarily, for example at university, they are still covered.

If you move away from the UK, you'll still have to pay the £13 fee each month. However, you won't qualify for any of the insurances that come with the account.