Accessibility tools
Accessible banking
If you need support online, in branch or over the phone, we have a lot of tools that can help.
These tools include talking cash machines and Chip and Signature cards. And Relay UK – a confidential text-to-speech and speech-to-text services for those who struggle to use the phone.
Get our website translated into British Sign Language
When Signly is turned on, you can select, tap or swipe any text on a page and a qualified translator will sign it to you.
If a page hasn't been translated yet, you can ask for a translation and one will be ready within a week. However, certain areas of the site can’t be translated. For example, the Internet Bank and any downloadable documents.
Get support accessing essential services
Experian Support Hub lets you share information about your support needs to multiple companies in 1 simple process. You decide how much is shared, and with who.
Other ways we can support you
Changing your name, title or gender
We know it’s important to have services and accounts reflect who you are and how you identify. Find out more about the process of updating your, or your child’s, details.
Domestic, financial and economic abuse
You’re not on your own – we’re here to help you. Whether over the phone, or in person. Certain branches now offer Safe Spaces to anyone living with domestic abuse. These allow people to discreetly contact friends, family, or specialist support.
Gambling support
If you, or someone you care about, are concerned about how much you spend on gambling, we can help. Find out more about our gambling block, and partnership with GamCare.
Illness and unexpected change
We can help you manage your Nationwide accounts if you’re living with, or recovering from, illness. Our confidential service will be tailored to your individual needs.
Bereavement
It can feel overwhelming to sort through the financial affairs of someone who has passed away. But we can help you understand what you need to do during this difficult time.
Third Party support
Someone you trust can support you with the management of your finances. Find out more about the temporary help or longer-term options that we offer.
How to reach out
Over the phone
Visit us in branch
Our Branch Finder helps you plan your visit by giving important info around the specific services and facilities offered.
This will also tell you which of our branches offer safe spaces.
Live chat
Speak to Arti, our virtual assistant.
Opening times
Monday to Sunday, 8am to 7.45pm
Closed bank holidays
To start a chat, visit our Contact us section and select the Chat with us button at the end of the page.
Can't find the Chat with us button?
This could be because it's outside the opening times or your browser's privacy settings are stopping it from loading. Try changing your settings or using a different browser or device.