What's on this page
Meet Arti
Arti is trained to understand and answer your questions. If you have a problem or query, Arti will find the solution for you. Or put you through to someone that can help.
As well as helping to manage your account, Arti can help find the right products for you. And explain how you can apply for them.
You can chat about different topics, including:
applying for mortgages or loans
downloading statements
cancelling payments
booking appointments
PIN reminders and unlocking
replacement cards
Where to find Arti
Banking app
Available 24 hours, 7 days a week. To chat, select Help and Contact Us and choose the Chat with us option.
Internet Bank
Available 24 hours, 7 days a week. To chat, select Messages at the top of the page.
Website
Available 24 hours, 7 days a week. However, if your query requires an agent, they are only available between 8am to 4.45pm, Monday to Friday. Select the blue Chat with us button on the right side of our Contact us page.
How to use Arti
To get an answer to your question, type a short, simple sentence like “how do I cancel a payment”. This makes it easier for Arti to understand. You can also choose an option from the list.
If Arti doesn’t understand your question, you’ll be asked to rephrase. Try and use different words to help describe what you’re looking for. If Arti is still struggling after a couple of tries, you’ll be put through to someone who can help.
Arti continues to learn from conversations and interactions – providing you with more support in the future.
Keeping your messages and information secure
All conversations with Arti are secure.
You can choose to log in to our Internet Bank or Banking App to chat to Arti. By logging in, we can verify it’s you. If you start a chat on the website, we’ll need to connect you with one of our colleagues to confirm your identity.
Your conversation will be kept by us for quality and monitoring purposes. If you’ve used the website, it will only be available for 15 minutes after your chat with Arti has ended. Use any of the other options, and your chat will always be there to look at.
You can also print or download a copy of the conversation. To do this, select the 3 dots in the top right hand corner of the chat window and choose Print transcript.
Unless we specifically request it, don’t give us any personal details like your address, card or account details.
If you want to find out more here’s our Privacy Notice.