Nationwide Building Society

A good way to bank

We’re owned by customers, not shareholders. That difference changes everything.

We're Which? Banking Brand of the Year 2025. We’re the UK’s best high street banking provider for customer satisfaction.

Bank how you choose – on our app, online or on the high street.*

More people switch to us

If you're thinking of moving current accounts, more people move to one of ours*.

See how easy it is to join the most switched-to current account provider.

Every one of our branches is staying put

All 605 of our branches will remain open until at least the start of 2030. That's our branch promise to you.

However you choose to bank – in person or online – we’re here for you.

Introducing Call Checker

Join over 7 million people who trust our app. Banking on our app is simple, easy and secure.

  • Check if a call from Nationwide is real or a scam

  • Quickly freeze or unfreeze your debit card if it's lost or stolen

  • Chat to us or find the support you need

Internet banking

Check your balances or manage your payments all in one place.

Need any help logging in or registering? Visit our online banking help page.

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Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 17 largest personal current account providers for Great Britain and 12 largest personal current account providers for Northern Ireland if they would recommend their provider to friends and family.

We have published this information at the request of the Competition and Markets Authority so you can compare the overall quality of service from personal current account providers.

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

Overall service quality – Great Britain

There’s more information to help you compare providers in the Competition and Markets Authority service quality results:

Overall service quality – Northern Ireland

There’s more information to help you compare providers in the Competition and Markets Authority service quality results:

Financial Conduct Authority Service Quality Metrics

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our Nationwide Service Quality Metrics page.


Authorised push payment (APP) scams rankings in 2024

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account.

Information about Nationwide's performance prior to the introduction of the reimbursement requirement in October 2024 can be found in PSR’s latest APP Scams Performance Report published in February 2026.

*PayUK quarterly Current Account Switch Service data, 12 months to January 2026, gross and net gains, based on the latest available data.

Customer satisfaction: Reported by The UK Customer Satisfaction Index (January 2026). Published by The Institute of Customer Service. Of the 18 banking providers included, our high street banking peer group consists of banks with their own branches (excluding hubs and the Post Office).

Availability of services may vary depending on the channel used.