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Make a critical illness cover claim

Our critical illness cover is provided and managed by our trusted partners, Legal & General.

If you need to make a claim it can be a stressful and worrying time. Legal & General aim to provide a stress-free claims process. And Nationwide’s specialist support team is here to help you deal with illness or unexpected change.

Important:

You should continue to pay your premiums while the claim is being assessed.

Critical illness cover claims, step-by-step

  1. Contact Legal & General

    You’ll need to give them:

    • your policy number (if known)
    • details of the diagnosis/ illness
    • contact details for your doctor or medical consultant.

  2. Claims assessed

    Legal & General will check that the condition is covered by your policy. They will then email or post you some forms to sign and return.

  3. Payouts

    Once valid claims have been approved, full payments are made within 3 days.

Ways to contact Legal & General

Your claim will be handled sensitively by one of their experienced case handlers.

Online

Claim on your critical illness cover policy in 'My Account' on Legal & General UK online.

Over the phone

Call charges will vary.

Monday to Friday, 9am to 5pm.
Closed Saturdays, Sundays and bank holidays.

UK: 0800 068 07 89
Abroad: +44 1273 37 44 14

By email

For your security, do not include any personal, financial or banking details.

In writing

Legal & General Claims Department
City Park
The Droveway
Hove
East Sussex
BN3 7PY

Waiver of Premium claims

Note:

You can only make a waiver of premium claim if you chose to add it to your policy when you originally applied.

Waiver of Premium may cover your monthly payments, after 26 weeks if you can’t work due to sickness or injury. Let Legal & General know if you think you’ll need to make a claim. The earlier you tell them, the more they can help.

You’ll need to give them:

  • Your policy number.

  • Details of the reason you've been unable to work.

  • How long you've been unable to work.

Make a Waiver of Premium claim

Call as soon as possible, and Legal & General will talk you through the next steps.

Monday to Friday, 9am to 5.30pm
Closed Saturdays, Sundays and bank holidays.

UK: 0800 068 07 89
Abroad: +44 1273 37 44 14

Nationwide is here to help

If you’re going through illness or unexpected change, our confidential service can help.

Our specialist support managers are here to help with your Nationwide accounts and put you in touch with trusted organisations that could suit your needs.

Find out more about our specialist support

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