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Make a life insurance claim

Our life insurance policies are provided and managed by our trusted partners, Legal & General.

It can be a stressful and worrying time when you need to make a claim. Legal & General want to help you by making the process as stress-free as possible. And there are ways in which Nationwide can support you after a bereavement.

Making a life insurance claim

  1. Contact Legal & General

    You’ll need to give them:

    • the policy number
    • the name of the person who has died
    • the death certificate
    • your name and relationship to the person who has died
    • the name of the legal next of kin (if known).

  2. Claims assessed

    Your case handler will let you know if they need any further information or documents.

    Depending on the type of policy and the circumstances of the death they may need to request:

    • information from the doctor or coroner
    • legal documents.

  3. Payouts

    Once valid claims have been approved, full payments are made within 3 days.

    If there is a delay in paying out the full claim, an advance payment of up to £10,000 can be made, That’s the Legal & General Funeral Payment Pledge.

Funeral Payment Pledge

Unexpected costs are an unfortunate part of the bereavement process. And can make a stressful time worse. So, as part of your life insurance policy, Legal & General offer to pay part of the claim early.

Up to £10,000 can be advanced on any valid life claim to cover the cost of a funeral. This will ensure that you can make the necessary arrangements without delay.

If you make an Funeral Payment Pledge claim, the money will be paid directly to the funeral director.

Ways to contact Legal & General

However you choose to get in touch with us, your claim will be handled by one of Legal & General’s experienced case handlers.

Over the phone

Call charges will vary.

Monday to Friday, 9am to 5pm.
Closed Saturdays, Sundays and bank holidays.

UK: 0800 13 71 01
Abroad: +44 1273 374 665

Email

For your security, do not include any personal, financial or banking details.

In writing

Legal & General Claims Department
City Park
The Droveway
Hove
East Sussex
BN3 7PY

Waiver of Premium claims

Waiver of Premium may cover your monthly payments, after 26 weeks if you can’t work due to sickness or injury. Let Legal & General know if you think you’ll need to make a claim. The earlier you tell them, the more they can help.

You’ll need to give them:

  • Your policy number.

  • Details of the reason you've been unable to work.

  • How long you've been unable to work.

Note:

You can only make a Waiver of Premium claim if you chose to add it to your policy when you originally applied.

Make a Waiver of Premium claim

Call as soon as possible, and Legal & General will talk you through the next steps.

Monday to Friday, 9am to 5.30pm
Closed Saturdays, Sundays and bank holidays.

UK: 0800 068 0789
Abroad: +44 1273 374 414

Ways Nationwide can support you

We know that times like this can feel very overwhelming. And we want to help where we can.

If you’ve lost someone, we have a guide that will help you deal with their estate. And also help you find relevant charities and organisations that offer support.

Get bereavement support

Related links