If you need financial help or are going through a difficult time, we're here to support you.
Anything you tell us about your mental health is confidential, and we will only use it to help you. It won’t impact your products or services with us or affect your credit score.
We’ve partnered with the Money and Mental Health Policy Institute (MMHPI) (opens in a new window) and have achieved the level ’Advanced’ in their Mental Health Accessible Programme. This shows that we’re committed to ensuring that our services are easy to access and supportive for our customers.
On the phone
Our dedicated Specialist Support Team is here to help when you need it most.
They offer a confidential service. And are trained to understand a wide range of conditions and circumstances. Once they've understood your situation, they will discuss the options available to you.
Call us
Monday to Friday, 9am to 5pm.
Saturday, 9am to 12pm.
0800 917 2393
Visit us in branch
If you prefer speaking face-to-face, our colleagues in branch are here to help you.
Our Branch Finder helps you plan your visit by giving important info around the specific services and facilities offered.
This will also tell you which of our branches offer safe spaces. These are available to anyone living with domestic abuse. And allow them to discreetly contact friends, family or specialist support.
More ways we can support you
Money worries
If you’re worried about money, struggling financially - or just want to make sure you’re making good financial choices - we can help you.
Challenging Times
We are here to help if you or someone you care about is suffering from illness or an unexpected change in health, bereavement and more.
Tell us about your support needs
We want you to get the most out of your interactions with us. Let us know about the things we can do that will make banking easier for you.
Other expert help
Samaritans
Get immediate help, for you or someone you care about. The Samaritans are available 24 hours a day, 365 days a year. Call them on 116 123.
Shout
Shout is a free and confidential text messaging support service. If you’re struggling to cope, they’re available 24/7. Text them on 85258.
Mind
As well as offering confidential support, Mind also offers legal information and general advice on the mental health laws in England and Wales.
Rethink
Find mental health services and support groups in your area. You can also get peer support online, using the Clic website.
Mental Health Foundation
Explore mental health and the topics surrounding it in a variety of ways. This website offers articles, blogs, personal stories, training materials and more. There’s even a podcast.
NHS website
Get urgent support, as well as info to help you better understand feelings, symptoms and behaviours you, or someone else, may be experiencing.
* Source data from NHS England (opens in a new window).