Supporting your needs

A support need is anything that will help you get the most out of your interactions with us. We want you to be able to access our products and services without barriers. So, where possible, we will adjust certain processes, or how we communicate with you.

For example, it may be helpful for you to get letters with larger print. Or perhaps you just need people to speak slowly and clearly, so you are better able to understand information. Whatever it is, we want to hear about it.

You only need to tell us once. We’ll put it on your customer record and keep it in mind whenever we interact with you. And if your circumstances change, we can easily update your information to remove or update your needs.

Tell us about your support needs

The full list of needs we currently support is below.

We will always try to meet the support needs of our customers. There may be instances where this isn’t possible. When this happens, we will do our best to work with you to find another solution.

We understand there is no one size fits all. That’s why we are actively updating the list. Let us know if your need is not here, and we will try our best to include it.