Tell us about your support needs
In the banking app
- Log into the banking app
- Open Profile and settings icon (blue person icon in the top right)
- Select Meeting your needs under Supporting you
In the internet bank
- Log into the internet bank
- Open Manage my details & settings
- Select View or change personal details
- Select Change my support settings
Live chat
Speak to Arti, our virtual assistant.
Available 24 hours, 7 days a week. However, if your query requires an agent, they are only available between 8am to 5pm, Monday to Friday.
Select the blue Chat with us button on the right side of our Contact us page.
Call us
Visit us in branch
Our Branch Finder helps you plan your visit by giving important info around the specific services and facilities offered.
Get more help with Experian Support Hub
We have joined with Experian Support Hub to make things easier for our customers to get the help they need. It lets you share information about your support needs to multiple organisations so you don't have to have several conversations.
By signing up and registering with them, you can share your support needs in a safe and secure way. Your information will only be used to meet your support needs – nothing else.