Virgin Money is now part of Nationwide

Nationwide now manages all of these Virgin Money accounts and products:

• current accounts
• savings accounts
• credit cards
• loans
• mortgages
• business accounts

If you’d like more detail about what the transfer means for your specific account, you can find it on Virgin Money’s transfer information page.

Virgin Money product transfer information (opens in a new window)

After 2 April, you’ll keep banking exactly as you do today — there’s nothing you need to do.

You’ll still use your usual branches and cards, and your internet bank and app will work as normal.

The only difference at this stage is Virgin Money customers will start to see the Nationwide name on communications.

Ways to bank with Nationwide

Banking with Virgin Money banking (opens in a new window)

If you’ve become a member of Nationwide as a result of the transfer, you could be eligible for a Fairer Share payment in 2027, which will include qualifying Virgin Money accounts. We would like to make the payment every year, but this will depend on our financial performance.

The amount we pay and what makes you eligible may change in future, but you can see how it worked last year on our Fairer Share page.

We need to make sure the personal information we hold about you is accurate and safe. While the legal transfer took place on 2 April, our systems aren’t fully joined up yet.

This means, for now, if you have both Nationwide and Virgin Money accounts, you’ll still need to tell each of us separately if your personal details or circumstances change.

Keep using the same customer support numbers you use now.

You can find our numbers at:

Nationwide customers

Virgin Money customers (opens in new window)

If your question is about the transfer, there’s also a dedicated team you can contact:

Transfer helpline: 0800 066 5008

From outside the UK: +44 141 880 2050

Mon-Fri 8am-6pm.
Saturdays 9am-3pm.
Closed Sundays and Bank holidays.

You’ll continue to use your existing internet bank and apps to manage your account(s) online, view statements, and make payments.

Your login details stay the same. And if you need to change your password, you can update it as you normally would.

There’s nothing you need to replace or update. Your cards, chequebooks and PINs will remain the same.

You’ll continue using your usual branches or Banking Hubs. If this changes in the future, we’ll let you know.

You’ll need to use:

• Nationwide branches for Nationwide accounts
• Virgin Money branches for Virgin Money accounts

We’ve promised to keep all Virgin Money and Nationwide branches open until at least the start of 2030*. So whenever you want to speak to someone in person, we’ll be here for you.

Find your nearest Nationwide branch

Find your nearest Virgin Money branch (opens in a new window)

There won’t be any change to your interest rate or account features as a result of the transfer to Nationwide.

Everything will continue as usual. There’s no need to update or move any of your regular payments.

Your credit card, loan or mortgage will continue as normal. Nothing has changed as a result of the transfer, and you don’t need to do anything.

If anything is planned to change in the future, you’ll be told in advance.

We’ve promised to keep all Nationwide and Virgin Money branches open until at least the start of 2030*. So whenever you want to speak to someone in person, we’ll be here for you.

If you need to visit a branch, you can continue to use the one you’ve always used.

Find your nearest Nationwide branch

Find your nearest Virgin Money branch (opens in a new window)

Our members and their views are at the heart of our products and services. Nationwide’s Member Voice is a way for members to have their say and make sure their voices are heard. Members take part in discussions, surveys and interviews to help shape Nationwide’s products and services. If you're already a member of Nationwide, you can join Member Voice at any time. Virgin Money customers will be able to ask to join Member Voice from 3 April 2026.

To find out more about Member Voice, visit our page.

Nationwide also holds an online Annual General Meeting (AGM), which gives its members a chance to have their say, including a vote on who should be on its Board. There are some conditions members need to meet to vote in Nationwide’s AGM. If you became a member through Virgin Money, you’ll be able to take part in voting from 2027.

You can find out more here

We sometimes brings out member exclusive offers. For example, in 2025, our members benefited from a Member Exclusive Bond. These benefits are subject to additional eligibility criteria beyond having a current account, savings or mortgage with us.

We launched our Fairer Share payment in 2023 to reward those members who chose Nationwide for their main everyday current account as well as having eligible savings or a mortgage with us.

We would like to make Fairer Share payments every year, but it depends on financial performance. The Nationwide Board decides on whether it can make a payment and the eligibility criteria. If a Fairer Share payment is to be made, applicable terms and conditions will be made available.

If you’ve become a member of Nationwide as a result of the transfer, you could be eligible for a Fairer Share payment in 2027, which will include qualifying Virgin Money accounts.

The amount we pay and what makes you eligible may change in future, but you can see how it worked last year on our Fairer Share page.