FlexPlus travel insurance with UKI

If you had a FlexPlus current account before 1 May 2024 and a travel insurance upgrade that hasn't yet expired, you’ll still be covered by U K Insurance Limited (UKI). This will continue until your upgrade expires. You can find out more about your policy and how to claim here.

What's on this page


How do you make a claim?

If you need to claim, you should continue to do this with UKI until we move you to Aviva Insurance Limited.

You can make and check on outstanding claims using the UKI online portal or over the phone.

Make a claim online

To register on the portal, you'll need your current account details. For joint account holders, you'll need to register separately and use the address and personal data on your current account.

Call to make a claim

Opening hours for starting new claims:

Monday to Friday, 9am to 5pm.
Saturday, 9am to 2pm.
Closed Sunday and bank holidays.


Opening hours for discussing an existing claim:

Monday to Friday, 9am to 5pm.
Closed weekends and bank holidays.


Who is covered?

All FlexPlus current account holders, their partners and dependent children, so long as the person is aged under 70. For anyone aged 70 or over, you'll need to buy an age upgrade.

You're covered whether you travel together or independently.

Your partner is the person the account holder lives with at their home address. You should be in a relationship, whether married or living together, regardless of gender.

A dependent child is any child, including a legally adopted, fostered or stepchild, of the account holder. To be covered, they must be all of the following:

  • under 18, or under 24 if in full-time education, on the start date of the trip
  • living with the account holder or their other parent, and
  • not married or in a civil partnership.

Can you purchase more upgrades?

Before you travel, it’s important to make sure you have the upgrades you need to cover your trip.

You can purchase upgrades from UKI, up until your cover with them ends and we move you to Aviva.

If you buy an upgrade with UKI, it will expire when your cover with them ends. The cost will be pro rated, meaning you won’t pay the full cost of an annual upgrade.

Examples

To help show how this works, here are a couple of examples.

Purchase upgrades

You can purchase upgrades from the UKI online portal.


Can you get confirmation of cover?

Some travel providers need proof of your travel insurance cover.

You can download this from the UKI online portal.

To register on the portal, you'll need your current account details. For joint account holders, you'll need to register separately and use the address and personal data on your current account.

If you would prefer to call, you can find a number on the portal.


What happens if a family member moves out?

If a family member stops living at your address, they won't be covered any more. If they are only away temporarily, for example at university, they are still covered.


What happens if you leave the UK?

If you move away from the UK, you'll still have to pay the £13 fee each month. However, you won't qualify for any of the insurances that come with the account.


Policy documents