Common questions about Brexit

If you're no longer living in an EU or EEA country, and now live in the UK, please update your address details so you can keep your savings account, current account and/or credit card.

If you hold a joint current or savings accounts where one account holder lives in the UK, the account can remain open if the account holder living in the affected country removes their name from it or moves their registered address to the UK.

If you want to add a joint account holder, both of you will need to live in the UK to avoid having to close the account.

Unless we let you know otherwise, you can continue to operate your accounts. But there are some limitations:

• We cannot open a new account for you.
• We cannot agree a new or higher limit on your arranged overdraft or credit card.
• We cannot offer ongoing service or advice for any investments you hold with us.
• You can continue to pay your mortgage and personal loans, but we won’t be able to increase the amount or the term of borrowing.

Your home insurance and protection cover will stay if you continue to pay your monthly or annual premiums.

If you’re working or studying temporarily in an affected country but will be moving back to the UK, and you maintain a UK address, please update your details with that UK address.

You may be able to keep your accounts open. Please contact us so we can confirm this and update our records.

You can call us on +44 1793 810557. Lines are open Monday to Saturday and bank holidays, 8am to 8pm GMT. Sundays, 9am to 5pm.

What happens to your accounts will depend on where you’re moving.

Based on our current understanding of the rules around continuing to provide accounts in EU and EEA countries, you’ll have to close your Nationwide savings and current accounts. We’ll write to you to let you know how to do this. And we’ll make sure we give you enough time to move your money elsewhere or make alternative arrangements.

If you have a credit card with us and you’re not able to repay the balance, your card will be suspended. This will allow you to pay down the outstanding balance by making your regular payments. It will then be closed. We’ll also write to you to let you know how to do this.

We understand that repaying the outstanding debt can cause financial difficulties. So, we’ll write to you soon to explain your options.

You can keep your existing mortgage or personal loan, but you won’t be able to borrow any more than you already are. You can find out more under How will mortgages and personal loans be affected?

You may need to open a new current account that can be used in the country where you live. Rearrange any Direct Debits or other regular payments and give your new current account details to organisations and people who regularly pay you.

Information on closing each type of account is available on these pages:

Based on our current understanding of the rules around continuing to provide accounts in EU and EEA countries, you can keep all your existing Nationwide accounts.

You won’t be able to:

• open a new account with Nationwide
• increase any overdraft or credit card limits
• borrow more or increase the term on your mortgage or personal loan (we have more information on mortgages and personal loans available – How will mortgages and personal loans be affected?
• keep any savings accounts that mature (for example, bonds) once their maturity dates have passed
• receive ongoing investment advice through our services.

If anything changes in the future, we’ll write to you let you know if any of your accounts are affected and what will happen next.

What we can and cannot provide for our members and account holders depends on each individual country’s requirements. If we can no longer offer you some financial services, we’ll be in touch with you by email or post to let you know what’s happening and when.

Rearrange any Direct Debits or other regular payments, and please ensure you give your new account details to organisations and people who regularly pay you.

We’ve created a list of the countries where we cannot provide services for our members and account holders, based on our current understanding. This page also tells you how to keep your details up to date and manage your Nationwide accounts.

If things change, we’ll keep you up to date. We hope to welcome you back to the Society.

Information on closing each type of account is available on these pages:

If you still need a current account, check that the provider is able to offer current accounts where you live. This could be a local provider or a UK-based building society or bank with the necessary permissions.

Whichever account you choose, make sure you can still use it to manage your finances in a way that suits your needs.

If you need to close your accounts, we’ll write to tell you. We’ll also provide guides on how to withdraw any credit balance or repay any debt before closing your account.

Information on closing each type of account is available on these pages:

If you don’t do anything by the deadline for action date for your country, as per your letter, we’ll close your account. And if you still have money in the account, we’ll keep the money safe for you. But we won’t pay interest on that money. We’ll write to you again to explain how to access it.

If you have an arranged overdraft, you’ll need to repay it before the affected country’s deadline, as per your letter.

We’re happy to discuss your options and how best to clear it. Call us on +44 1793 810557. Lines are open Monday to Saturday, 8am to 8pm GMT. Sundays and bank holidays, 9am to 5pm.

If you live in an affected country and need to close your credit card, you’ll need to first pay it off in full. You can then request for it to be closed by calling us on +44 2476 438997 or 03456 00 66 11. Lines are open Monday to Saturday, 8am to 8pm, and Sundays and bank holidays, 9am to 5pm GMT.

If you can, please repay the amount you owe in full before the account closure deadline in your letter. If you’re unable to, you can continue repaying your balance in line with your terms and conditions. But please keep in mind that if you choose to pay from a local EU or EEA account, you may be charged by your local bank.

You can make sterling payments into your credit card account by Direct Debit from another bank or building society. Our details are:

• Sort code: 07-00-94
• Account number: 44444445
• Payment reference: your credit card account number

You can also make sterling payments into your credit card account using a SWIFT international payment. To do this, you’ll need to provide your local bank with the following details:

• Account name: Your first name and surname
• Nationwide BIC: NAIAGB21
• Intermediary BIC: MIDLGB22
• Account number in IBAN format: GB36NAIA07007000001760
• Payment reference: your credit card account number

You can keep your mortgage with us. But if you live in the EU or EEA, there’ll be some changes to what you can do with your mortgage.

You can no longer ‘borrow back’ any overpayments you’ve made or you will make in the future while you live in an EU or EEA country. You also cannot:

• borrow for longer than the term you’ve agreed
• switch your mortgage
• move your mortgage to a new property
• borrow more.

You’ll need to make sure you’ll still be able to make your payments over this term.

You can pay your Nationwide mortgage by Direct Debit in sterling from another bank or building society. Our details are:

• Sort code: 07-00-94
• Account number: 4444 4445
• Payment reference: your mortgage account number

You can also make sterling payments into your mortgage account using a SWIFT international payment. You’ll need to provide your local bank with the following details:

• Account name: Your first name and surname
• Nationwide BIC: NAIAGB21
• Intermediary BIC: MIDLGB22
• Account number in IBAN format: GB95NAIA07009444444445
• Payment reference: your mortgage account number. If you don’t include your mortgage account number as the payment reference, we won’t be able to match the payment with your mortgage.

Please ask your local bank to make the payment in sterling. Some banks may charge you a fee for sending payments, so we recommend checking with them first. You’ll need to have enough money in your account to pay the fee and the amount you’re sending. If you don’t have enough to pay the fee, the payment may not go through.

If you live in the EU or EEA, you cannot top up your loan or borrow more. You may also need to change the way you make monthly payments for your Nationwide personal loan.

If your current account is with Nationwide or another UK bank or building society that has had to close, you can pay your Nationwide personal loan by Direct Debit in sterling from another UK bank or building society. Our details are:

• Account name: Your first name and surname
• Sort code: 07-00-70
• Account number: 0000 1760
• Payment reference: 070070 followed by your eight-digit loan account number

You can also make sterling payments into your loan account using a SWIFT international payment. You’ll need to provide your local bank with the following details:

• Account name: Your first name and surname
• Nationwide BIC: NAIAGB21
• Intermediary BIC: MIDLGB22
• Account number in IBAN format: GB36NAIA07007000001760
• Payment reference: 070070 followed by your eight-digit loan account number. If you don’t include the personal loan account number as the payment reference, we won’t be able to match the payment with your Nationwide loan account.

Please ask your local bank to make the payment in sterling. Some banks may charge you a fee for sending payments, so we recommend checking with them first. You’ll need to have enough money in your account to pay the fee and the amount you’re sending. If you don’t have enough to pay the fee, the payment may not go through.

If you receive regular payments, such as a salary, rental income or dividends, please contact the senders and provide details of the current account you would now like the money paid into.

Before you close your current account, please move any existing Direct Debits and other regular payments to the account you’ll be using in the future. This will ensure they continue to be paid.

You can arrange for your State Pension to be paid into a foreign bank account (opens in a new window). For personal pensions, please speak with your provider about redirecting payments to your new current account.

You need to be a UK resident to be covered by the FlexAccount or FlexPlus insurances. So, you won’t be covered if you live overseas. Any travel or age extensions and insurances will be cancelled when the account is closed.

If you have an open travel insurance claim from when you were resident in the UK, this will not be affected.

You don’t need to make any changes if the account holder you have power of attorney for is a permanent UK resident.

If they’re not a permanent UK resident, please get in touch.