Scam Checker Service

As a mutual, we want to do everything we can to keep our members safe from scammers. So, members who bank with us can now use our new Scam Checker Service.

Our Service means you can talk to us whenever you're not sure about a payment you're about to make from your Nationwide current account. Whether you're making it in branch, on our Banking app, in the Internet Bank or through Open Banking.

Just call us any time or come into your local branch. We'll ask you about the payment, check the details and tell you if we're worried it’s a scam.

Unless we told you not to make the payment, we'll give you back every penny if it turns out to be a scam.

This is our Scam Protection Promise. It's completely free, and our way of supporting you at a time it's really needed.

Our Promise applies to every payment you can make to someone else in the Banking app. It also applies to certain payments you can make in the Internet Bank and in branch. You just need to talk to us before making the payment.

Learn more about scams and how to keep your money safe from criminals. By being aware and staying vigilant, we can stop fraud.

We may make changes to our Promise or withdraw it. If we do, we’ll let you know in our branches and on our website. We’ll try and provide ‘reasonable notice’ before we change anything or withdraw our Promise.