Account missing from your online banking
Reasons your account could be missing from the Internet Bank or Banking app and who to contact if you need help.
Reasons your account may be missing
You’re new to Nationwide and you've just opened your account
It can take up to 5 working days from when the account is opened for new accounts to show.
You have recently opened a current account online for the first time
It can take up to 3 working days to display in either the Internet Bank or Banking App. Any other accounts can take up to 5 working days to display.
You've just registered for online banking
It can take up to 24 hours from registration for your accounts to show.
You’ve switched out of Nationwide or closed an account
Your account will no longer show in your list of accounts.
Can’t find what you’re looking for?
Please call us and we’ll help get your account online.
We'll ask you for:
- your full name
- your address
- information about your missing account or accounts, including any account numbers.
You can find your account number on your card, certificate or statement.
Phone
7 days a week, 8am to 8pm (GMT).
UK: 03457 30 20 11
Abroad: +44 1793 65 67 89