Confirming your details

Financial crime is a growing risk for us all. That’s why regulations have been put in place to help keep you and your accounts safe online.

Like other banks and building societies, we regularly check for any suspicious activity such as fraud and money laundering. It also means we’re complying with Money Laundering Regulations which are set out by the Financial Conduct Authority for all financial institutions to follow.

To help with this, we’re also required to confirm the details of our customers.

We ask these questions every so often normally every few years to make sure we’re protecting your money and keeping you safe from fraud.

You’ll need to confirm your details by a certain date before you can continue to bank online. We’ll remind you to do this before you log in until the required date is reached where there will be one more opportunity before access is restricted.

We’ll ask you to confirm your:

• employment status – along with the names and addresses of any employers
• job role
• industry
• job start date
• annual income
• country of birth
• nationality (and other nationalities if you have more than one).

We’ll only use your details to help:

• protect you and your money
• meet our legal requirements
• identify and prevent crimes like fraud, money laundering and corruption

We’re required to check the details of our customers every so often – normally every few years – just to make sure everything is up to date.

There are two ways you can confirm your details with us.

We’ll ask you to confirm your details when you log in. Otherwise you can go to Details and Settings then Your details and select Review my details, where you can check all your information and make any updates.

We’ll ask you to confirm your details when you log in. Otherwise you can go to Manage my details and settings then My details, where you can review all your information and make any updates.