Our services are working normally
You're mid-deal on a fixed rate mortgage - but not online, you'll need to give us a call or go into branch as there'll be an Early Repayment Charge (ERC) to pay.
When you apply to switch with advice one of our Mortgage Consultants can help you choose a suitable product. You can choose to apply without advice, but you’ll be responsible for your deal choice and any impact it may have.
Apply without advice. You'll need your mortgage account number, which can be found in the Internet Bank, the Banking app or on any mortgage paperwork from us.
Apply with or without advice. Call to book an appointment with a Mortgage Consultant. Mon - Fri: 8am - 8pm, Sat: 9am - 5pm (closed Sundays and Bank Holidays)
While we need to keep each other safe by staying at home, we cannot accept applications in branch. For now, please call us to apply if you need advice. Or, if you're happy to apply without advice, you can apply online.
Please bear with us at the moment
We may take longer to answer your calls, or to process your application. Some of our employees are self-isolating, and there is a lot to do, but we'll continue to work as fast as we can. As always, supporting our members is our top priority.
Also, if you’re experiencing financial difficulties we’re here to offer help and support. Please contact our team on 0800 464 30 40 (UK) Mon - Fri: 8am – 8pm Sat: 9am – 5pm (closed Sunday and Bank Holidays).
If you have one of our Later Life mortgages, you won’t be able to switch online.
Please give us a call on 0800 30 20 10, we’ll then be able to arrange an appointment for you with one of our Later Life Mortgage Consultants.
Got your mortgage account number?
Mortgages are secured on your home. You could lose your home if you do not keep up payments on your mortgage.
Mortgages are subject to underwriting and criteria. Minimum age 18, UK residents only.
Our website survey opens in a newwindow for you to complete once you'vefinished what you wanted to do.
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