On 27th January the Foreign and Commonwealth Office (FCO) issued advice against all travel to the Hubei province of China in response to the Coronavirus outbreak. This was extended on 29th January to all but essential travel to mainland China.
In addition, the Chinese government have imposed restrictions on travel within the country and some airlines have suspended flights to and from mainland China. This has resulted in holidays and flights being cancelled.
We understand how frustrating and concerning this must be for many members – and we’re here to help. Advice from the Foreign and Commonwealth Office on what to do, including advice on returning from Hubei Province.
Getting a refund
- If you have a trip (including stopovers) departing in the next 28 days to mainland China, or you are currently on a trip to the affected areas, you should contact your tour operator or airline directly to discuss alternative options or refund.
- If your trip departure date is more than 28 days from now you should continue to monitor the advice provided by the Foreign and commonwealth Office and speak to your travel provider to discuss your booking.
For any of our members on holiday in the region or about to visit, who hold a FlexPlus Account or a FlexAccount with Travel Insurance (including a worldwide upgrade):
- If you have a FlexPlus or FlexAccount with travel insurance (including a worldwide upgrade) and booked your trip prior to the 29th January, you may be able to claim for cancellation and other costs. Please call the claims department on 0800 051 0154 (Note: claims for cancellation will only be considered if refunds are not possible from your tour operator).