Why we do it
We’re passionate about giving our members the best possible digital experience. To do this, we may need to make some changes behind the scenes from time-to-time, to keep things working well.
Throughout the year, this work could affect different services, like the Internet Bank and Banking app, at different times. We’ll aim to do this work at times that impact you the least – such as weekends, in the early hours, to inconvenience as few of our members as possible.
Our commitment to you
Whenever we have important improvements to make:
- we’ll plan it during times of least impact on our members
- we’ll tell you about it in advance, so you can prepare if you need to
- we’ll tell you when it’s complete, so you know when things are back to normal.
Our goal is to make sure your money is always safe, secure and managed in the best possible way.