Discover a good way to bank

We have been rated the UK’s best high street banking provider for customer satisfaction in the building society and banking sector. 

Reported by The UK Customer Satisfaction Index (January 2025) published by The Institute of Customer Service. 19 banking providers appear in the survey. Our high street banking provider peer group consists of those banks in the survey that have their own branches (excluding hubs and the Post Office). 

While many of our customers find it more convenient to do their banking online and on our app, we recognise that sometimes nothing beats the reassurance and safety of face-to-face banking.  

We believe that you should be able to bank exactly how you want. On our app, online, on the phone and on the high street, as you like.

We have committed to keeping every one of our branches open until at least the start of 2028*. You can check when your local branch is open using our branch finder.

*Our branches’ opening hours may vary. Circumstances outside of our control may mean we have to close a branch if there's no other workable option.

If you choose to have your main current account with us, as well as having qualifying savings or a mortgage, we want to reward you for that. That’s why, in 2023, we introduced our Fairer Share Payment. And why we made a payment that year and again in 2024.  

In 2024, nearly 4 million eligible members benefited – we paid £100 into their Nationwide bank accounts.

It's our intention to make a payment every year. But this will depend on how we perform financially. We may change the amount and the eligibility criteria based on that performance.

If you are not totally sure that the person you’re about to pay is who they say they are, you don’t have to just hope for the best.

• You can get us to check payments from your Nationwide current account before you make them.
• We will ask you about the payment, check the details and tell you if we think it’s a scam.
• Just call our 24-hour scam checker hotline - 0800 030 40 57 - or visit us in branch.

The service is completely free. You can use it to check every payment from our banking app as well as certain payments you can make in branch or using our internet bank. It comes with this promise: unless we told you not to make the payment, we'll give you back every penny if it turns out to be a scam.