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Discover a good way to bank

Owned by you and built to put you first.

Our customers have rated us the UK’s No 1 high street bank for customer satisfaction

Being a mutual enables us to put our members needs before our profits. And invest our profits in what you need. We are constantly listening, learning, and looking to improve - to ensure we’re helping you manage your money as easily and seamlessly as possible. 

The UK's number 1 banking provider for service

Best customer satisfaction in the building society and banking sector: as reported by The UK Customer Satisfaction Index (July 2024) published by The Institute of Customer Service. 

We remain committed to our branches

We recognise that sometimes you might want to talk to someone face to face. And that when people are going through tough times, or if they need extra help or support, our branches could make all the difference.

We have over 600 branches up and down the UK. And we have promised to keep every one open until at least the start of 2028*.

You can check when your local branch is open using our branch finder on our website.

“Best Branch Network of the Year” - Moneyfacts, February 2024 

*While there may be exceptional circumstances outside of our control that mean we have to close a branch, we will only do so if we do not have another workable option. Some of our branches also serve our customers over the phone and online so their opening hours vary.

Our call centres are all based in the UK

We believe you are best served by people living and working right here in your communities. And also at times to suit you. Our call centres are open: 

  • 8am to 8pm Monday to Saturday and bank holidays.
  • 9am to 5pm Sundays.

You can ‘chat’ to one of our advisers 24/7

Chat to one of our advisers 24/7 with webchat.

If you need to speak to someone about your banking, you can get through to a real person, 24 hours a day, 7 days a week using the chat service we provide in our Internet Bank and banking app. 

Securely bank where you want, when you want

However you like to bank with us, our app makes it easier and quicker. We’ve made the card reader optional, and with each new release, we’re adding ever more features to our app. It already comes with many of the features that people want from their banking app.

Discover our banking app and find out what’s new

Safer banking - with our Scam Checker Service

If you are not totally sure that the person you’re about to pay is who they say they are, you don’t have to just hope for the best. You can get us to check payments from your Nationwide current account before you make them. We will ask you about the payment, check the details and tell you if we think it’s a scam. Just call our 24-hour scam checker hotline - 0800 030 40 57 - or visit us in branch. 

The service is completely free. You can use it to check every payment from our banking app as well as certain payments you can make in branch or using our Internet Bank. It comes with this promise: unless we told you not to make the payment, we'll give you back every penny if it turns out to be a scam. 

Learn about our Scam Checker Service and how to avoid scams