How to set up and use Samsung Pay

You can set up Samsung Pay using the Samsung Wallet app.

You'll need:

• a device compatible with Samsung Pay
• your Nationwide debit or credit card(s)
• the Samsung Wallet app.

Some Samsung devices come with the Samsung Wallet app already installed. If yours doesn’t have it, you can download it:

• from the Google Play store, or
• through Galaxy Store.

1. Open the Samsung Wallet app.
2. Follow the setup process.
3. Add your Nationwide debit or credit cards.

Remember, you can add:

• more than one card to a device
• the same card to more than one device.

You can use Samsung Pay with retailers that display the contactless or Samsung Pay logo.

By default, the maximum amount you can pay in one transaction with Samsung Pay is £250,000.

You can turn contactless off or change your contactless limit on our Banking app by selecting Manage Cards, then selecting Contactless.

Your contactless limit will be affected by the limit of the country you’re in.

Find out what to do if Samsung Pay isn’t working when you try to make a payment.

• Make sure your device is up to date – check your settings for any updates you need to make.
• Check your card is listed in the Samsung Wallet app – there might be some more steps you need to take to finish setting it up.

Look out for the contactless or Samsung Pay logo.

If you froze your debit card when it was lost, Samsung Pay will still work.

You can use the Banking app to:

• Unfreeze your card, if you've found it
• Report it lost or stolen. If you can’t find your card.

We’ll do what we can to help, please give us a call.

You'll need to tell us as soon as possible if your card's been lost or stolen.

You can report your card as lost or stolen in our Banking app or by giving us a call. We'll cancel it and post a new one to you. Your card can't be used to make card payments when it's cancelled. But Samsung Pay will continue to work. If you turned the gambling block on before reporting your card the block will still apply. Gambling payments using Samsung Pay will still be blocked.

Once your new card is ready, we'll automatically update the card details in Samsung Pay for you.

If you've misplaced your debit card, you can freeze it in our Banking app. Your card can't be used to make card payments when it's frozen. But Samsung Pay will continue to work. You can unfreeze your card once you'd found it again.

When your card is frozen you can still turn the gambling block on and off in our Banking app. When the gambling block is on, gambling payments using Samsung Pay will be blocked.

You can remove your card from the Samsung Wallet app if you don’t want to use it anymore.

How to remove a card from the app depends on the device you’re using.

Using another computer, you can lock your device by logging in to Samsung’s Find my Mobile website (opens in a new window)

If you can’t remove your Nationwide card from your device, we can help. Please call or visit us in branch.