Cards and PINs
- How to change your PIN
- My card isn't working
- What to do if you've forgotten your PIN
- What to do if your PIN is locked
Cash machines
- A cash machine swallowed my card
- A cash machine didn't give me the money I asked for
- Money I paid in at a cash machine isn’t in my account yet
- Find my nearest cash machine
Withdrawals and contactless
Using your card abroad
Set up, cancel or troubleshoot mobile payments
Helpful phone numbers
Current account general enquiries
Monday to Saturday and bank holidays, 8am to 8pm (GMT).
Sundays, 9am to 5pm.
Sundays, 9am to 5pm.
Credit card general enquiries
Monday to Saturday, 8am to 8pm (GMT).
Sundays and bank holidays, 9am to 5pm.
Sundays and bank holidays, 9am to 5pm.
UK: 03456 00 66 11
Abroad: +44 2476 43 89 97