Published on: 1 October 2024


A message from our Chairman

I am pleased to confirm that Nationwide has completed its acquisition of Virgin Money.

Nationwide is now stronger and able to deliver even greater value for our members, including through our unique Branch Promise, leading customer satisfaction, and competitive savings and lending rates.

We aim to deliver market-leading standards of customer service as the UK’s second largest provider of mortgages and savings accounts.

Importantly, Nationwide is still a mutual and owned by our members. All of the profits generated by Virgin Money will be retained for the benefit of customers and, for the first time in the UK, a full-service business bank will be part of a large mutual.

The country’s small and medium businesses will be able to choose to bank with a national brand that cares about the services and support it provides for customers and the impact it has on society without having to meet the needs of external shareholders.

I can also confirm that Virgin Money branches are now included in our Branch Promise. This means that everywhere there is a Nationwide or Virgin Money branch, we promise to still be there until at least the start of 2028.

Although you will not be able to use Virgin Money branches for Nationwide transactions now, over time we expect to broaden the range of services we offer. You will benefit from the Virgin Money expertise in personal lending and credit cards, as well as business banking and accounts for clubs and societies.

Customers who have savings with both Nationwide and Virgin Money will continue to benefit from the maximum protection offered by the Financial Services Compensation Scheme on each of their Nationwide and Virgin Money accounts.

As we integrate Nationwide and Virgin Money carefully over time, the impact we have in communities across the UK, and the benefits we offer to members and customers, will only increase.

One in three people in the UK now have a connection to Nationwide – this deal means we can do even more to make their banking fairer, more rewarding, and for the good of society.

Thank you for being a member.

Yours sincerely,

Kevin Parry
Chairman

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