How do I order a new card reader?

You can order a free card reader online or in branch.

To order a card reader online

Fill in the online form and we'll post you a new one within 3-5 working days.


If you’ve recently registered for the Internet Bank, it can take up to 7 days for your card reader to arrive.

Order a card reader in branch

Most of our branches have card readers you can take away with you, so just pop into branch and pick one up. Or you can order one online and we'll post it to you (this will take around 5 days).

Find your nearest branch

You can still log in without a card reader

If you don't have a card reader to hand, you can still log in to the Internet Bank. Just be aware that you will need a card reader to pay someone new or change your details.

Log into the Internet Bank without a card reader