Phone accessories cover
Accessories lost, stolen or damaged at the same time as your mobile phone are included. Limits apply.
Make claims online or over the phone
You can make and monitor claims through an online portal or over the phone.
Unauthorised network charges cover
You're covered if someone else uses your phone without your permission. Limits apply.
Cover for high-value phones
Mobile phones owned by you or your family members are covered up to a value of £2,000 (including VAT) per claim.
Worldwide cover for you and your family
- Support wherever you are
Including for loss, theft, damage, breakdown or faults. You can make up to 4 claims per account in any 12-month period. Cover however you pay for your phone
Whether you pay by contract, SIM-only or Pay As You Go, your phones are covered.
Who is covered?
All FlexPlus current account holders, their partners and dependent children.
Your partner is the person the account holder lives with at their home address. You should be in a relationship, whether married or living together, regardless of gender.
A dependent child is any child, including a legally adopted, fostered or stepchild, of the account holder. To be covered, they must be both:
- under 19, or under 22 if in full-time education, and
- not married or in a civil partnership.
What is full-time education?
This is education undertaken in pursuit of a course where they spend an average of more than 12 hours per week during term time receiving tuition, engaging in practical work, getting supervised study or taking examinations. For example, a National Diploma, traineeships, apprenticeships or a degree.
They also need to be either:
- living permanently with you, the account holder, or
- living with their other parent or in student accommodation for the remainder of the time.
When does the cover start?
As soon as your FlexPlus current account opens. This includes mobile phone insurance as well as travel insurance and breakdown cover.
Sometimes, we might not be able to open your account straight away. For example, if you're opening a joint account and we need additional signatures. In these cases, your cover begins as soon as you get our letter or email saying your account is open.
Learn more about FlexPlus
Before you apply for a FlexPlus current account, make sure you don't already have mobile phone insurance. You could end up paying twice for the same cover.
Breakdown cover
For your journeys anywhere in Europe, in any vehicle.
Travel insurance
For you and your family's globetrotting adventures.
Make a claim online
You can make a claim for a lost, stolen, broken or damaged phone online or over the phone.
Make a claim over the phone
Saturday and Sunday, 9am to 6pm.
Online
Over the phone
Saturday and Sunday, 9am to 6pm.