FlexPlus includes Worldwide Family Mobile Phone Insurance. It covers your family’s phones against loss, theft, damage and breakdown. Anywhere in the world.

What's included

  • Mobile phones owned by you or your Family members, up to a value of £1,500 (including VAT) per claim
  • Cover worldwide against loss, theft, damage and breakdown (including faults)
  • Unauthorised network charges if someone else has used your phone without your permission (limits apply)
  • Cover for both contract and Pay As You Go phones
  • Accessories lost, stolen or damaged at the same time as your mobile phone (limits apply)
    Please read the full terms in the policy document (PDF).

What's not included

  • No more than 4 accepted claims per FlexPlus account in any 12 month period
  • Any incident involving the mobile phone where you haven’t taken care of your mobile phone (see page 9-10 of the policy document for full details on what is deemed not taking care of your mobile phone)
  • Unauthorised network charges are only covered up to 24 hours after discovery of the incident up to the policy limits
  • You will need to pay an excess for every accepted loss, theft, damage or breakdown claim
  • You will need to pay the cost of postage and packaging for accidental damage or breakdown claims when you send your phone for repair
    Please read the full terms in the policy document (PDF).

Who is covered?

  • You, your partner/spouse and all children (including legally adopted, foster and step children) of the account holder who have not reached the age of 19 (or not reached the age of 22 if in full time education), living at the home address and are unmarried or have not entered into a Civil Partnership
  • We will cover dependent children who don't reside permanently (or for the majority of the time) with the account holder, providing the children reside permanently with the other parent for the remainder of the time.

What do I need to know when making a claim?

  • Proof of ownership will be required when making a claim. This could include a till receipt or documentation from your network provider showing the IMEI number, make and model of your phone
  • You will need to pay an excess for every accepted claim
  • For loss or theft claims, you will need to contact your network provider as soon as possible to bar your SIM card once you discover it missing
  • For theft claims, you will also need to provide a crime reference number
  • For accidental damage or breakdown claims, you will need to post your mobile phone to us for repair

What happens if it was my fault?

If the loss, theft, damage or breakdown happened because you weren’t taking care of your mobile phone then we may not accept your claim.

When am I covered?

Cover will be in place as soon as the account is opened.

What happens if my circumstances change?

  • If a family member stops living at your address they’ll no longer be covered
  • If you cancel your FlexPlus current account your cover will come to an end.

How do I cancel?

You can cancel your insurance cover at any time. This can be done by closing your FlexPlus current account, at which point the benefits and services of our cover will no longer be available. Give us a call on 0800 11 88 55 to find out more.

If you cancel any of the benefits or services of your FlexPlus account, the account must be closed or switched to another current account that you are eligible to open.

What if I've already got cover?

You may be paying twice for the same cover, so you’ll need to consider which policy provides the best cover for you.

Need assistance?

Visit the website or call the FlexPlus helpline

0800 11 88 55 (from UK)
+44 1793 54 12 00 (from abroad)

Monday to Friday, 8am - 8pm
Saturday and Sunday, 9am - 6pm

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FlexPlus Worldwide Family Mobile Phone Insurance is provided by Lifestyle Services Group Limited with a single provider Assurant General Insurance Limited.