Lost and stolen cards

If your card’s lost or stolen, it’s important to make sure it can’t be used by someone else. If it’s a debit card, you can freeze your card so that it can’t be used to pay for things. If it’s a credit card, you’ll need to let us know as soon as possible by reporting it in the Banking app, or giving us a call.

Freeze your lost or stolen debit card

If you have a current account with us, you can freeze and unfreeze your debit card in our Banking app. While your card is frozen, it can’t be used to pay for things.

Step by step instructions to freeze your card

  1. Open the app
  2. Go to the menu
  3. Choose 'Lost or Stolen Cards'
  4. Select the card that's lost or stolen
  5. Select ‘Freeze’ to freeze your card

If you later find your card, you can follow the same instructions to unfreeze it. As soon as you’ve unfrozen your card, it will be ready to use again.

Report lost or stolen debit and credit cards in the Banking app

Step by step instructions

  1. Open the app
  2. Go to the menu
  3. Choose 'Lost or Stolen Cards'
  4. Select the card that's lost or stolen
  5. Select ‘report lost or stolen’

If you need a bit of help, take a look at our quick demo.

Give us a call

If you don’t have the Banking app, call us as soon as possible on one of the numbers below. Lines are open 24/7 and you’ll need your account details to hand.

Current Account general enquiries (except FlexDirect and FlexPlus)

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

FlexDirect general enquiries

0800 35 73 57 (UK)
+44 1793 65 67 89 (Abroad)

FlexPlus general enquiries

0800 11 88 55 (UK)
+44 1793 54 12 00 (Abroad)

Credit card general enquiries

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Savings general enquiries

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Replace a damaged card

We'll replace damaged cards free of charge – just get in touch on one of the numbers below. You'll need to have your account details to hand.

Current Account general enquiries (except FlexDirect and FlexPlus)

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)

Credit card general enquiries

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Savings general enquiries

0800 30 20 11 (UK)
+44 1793 65 67 89 (Abroad)