Benefits of Easy read
Simple, clear images
Easy words, big text and short sentences
Active sentences instead of passive sentences
Our Easy reads are co-produced by people with a learning disability and Mencap (opens in a new window).
All our Easy read guides are below and you can download them in a PDF format.
View and download our Easy read guides
Speak Easy
Learn about our service called ‘Speak Easy’ in all our branches.
You can use a custom-made set of printed cards with phrases and pictures to make communicating with us easier.
Scams
How to get help if you’ve been a victim of fraud or a scam. And information on types of scams to be aware of.
Ways to bank
Bank with us exactly how you want. On our app, online, on the phone and in our branches. Find out about the different ways you can bank with us.
Complaints
How to make a complaint and give us feedback. If things haven't gone as you expected or you’re unhappy with something we did please let us know. We’ll do our best to put it right.
How to close your current account
Learn about the different types of Nationwide account. How you can open an account and how you can close them. You can do this in the internet bank, by visiting us in branch or by post.
Lost and stolen cards
How to contact us as soon as you know your card has been lost or stolen.
When you report it to us, we’ll cancel the card and issue you a new one.
Accessibility support
Banking accessibly
From braille and large print to talking cash machines, we’ve got a wide range of tools to help make managing your money easier.
Online accessibility
Find out about our mission to make our online services more accessible.
In branch
From branch design to interpreters and induction loops, our branches are designed to support you.