What would you like help with?
Find out about the support we offer and tools we’ve designed to make our services more accessible.
In branch
From branch design to interpreters and induction loops, our branches are designed to support you.
Online accessibility
Find out about our mission to make our online services more accessible.
Banking accessibly
From braille and large print to talking cash machines, we’ve got a wide range of tools to help make managing your money easier.
Information:
Get the most out of your interactions with us. If there is something we can do that will make things easier for you, tell us. For example, you might need us to speak more slowly and clearly in branch or on the phone. Whatever it is, tell us so we can make things as easy as possible for you.
Translate our site into British Sign Language
Signly translates our web pages into British Sign Language. When it's turned on, you can select, tap or swipe any text on a page and a qualified translator will sign it to you.
If a page hasn't been translated yet, you can ask for a translation and one will be ready within a week.
Please keep in mind that there are a few areas of the site that can’t be translated, for example the Internet Bank and any downloadable documents.
Contact us
If you have questions about banking with Nationwide, you can use any of the following methods to contact us.
Phone
Relay UK
Used to be known as Text Relay. Offers confidential text-to-speech and speech-to-text services for those who struggle to use the phone.
You'll need the Relay UK app or a textphone. Dial 18001 followed by the Nationwide number you want to call. The opening hours will be next to the number.
Using SignVideo
Use SignVideo to make British Sign Language (BSL) interpreted calls with a qualified and registered (NRCPD/SASLI) interpreter.
Monday to Saturday, 8am to 9pm.
Sunday, 9am to 5pm.